Terms & Conditions
In these terms, "you" and "your" refer to the customer and "we", "us" and "our" refer to Carpets & Floors Online. Please read these terms & conditions carefully prior to indicating your acceptance. When you have understood the terms & conditions, please complete the registration process prior to ordering your selected products.
Payment may be made by either credit or debit card or Paypal. Orders are accepted on the condition that all products are sold subject to prices ruling at the date of despatch. Carpets & Floors Online uses Lloyds Merchant Banking to process all transactions. Lloyds Merchant Banking uses encryption technology to scramble your sensitive data and provide maximum security for transactions made online.
All items are subject to availability.
Errors & Omissions
In the event of a pricing error be it due to typographical, supplier error or any other unforeseen changes we shall have the right to cancel any orders placed at the incorrect price even after the order has been confirmed. If payment has been charged to your credit card and we cancel your order we will immediately issue a full refund for the value of the incorrect product including delivery charges.
Conditions of Sale
When you receive your flooring, please check it is the correct quality, size, pattern and colour, as that stated on the invoice. Once you have cut the item, you are the owner and carpetsandfloorsonline.co.uk cannot be held responsible for any exchanges or fitting costs.
The width of the carpet may not be exactly 4m or 5m and it is within + or -1.25%, so if your room is exactly 4 or 5 metres wide it is always recommended that you order extra to account for this.
Please note, we are unable to guarantee an exact colour match on different rolls. If an exact colour match is required please contact us at the time of ordering and we will do all that we can to help. An exact colour match is especially hard to achieve when different widths have been used, or the flooring has been ordered on different dates.
All pile carpets, especially plain grounds are liable (after they have been in use for some time) to shading, i.e. to show light and dark patched areas. This is due to uneven pressing of the surface by treading. Light and delicately shaded carpets are liable to become soiled with wear and it may appear that the colours have faded. Both tendencies are inherent in all pile fabrics and therefore we cannot accept any responsibility for complaints arising from either of these caus.
Please Note: The free samples that are offered are for the customer to see the colours only. If a carpet comes in a different thickness/weight the samples sent will not always show this and Carpets & Floors Online are not liable once the carpet has been cut.
Delivery is only available to addresses on the UK mainland. For areas outside the UK mainland, please contact us for a quote. If any products are out of stock you will be notified at the earliest opportunity. All products must be paid for prior to delivery. Risk shall pass on delivery. If there is any short delivery or damage to goods in transit, please notify Carpets and Floor Online within 3 working days of receiving your delivery.
Your purchase of products from Carpets & Floors Online will be a contract made in England and under English Law. Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damage and accordingly some limitations here stated may not apply to you. Your rights are unaffected. Carpets & Floors Online can revise these terms without notice by posting new terms and conditions on the site or by notifying you by e-mail. Further purchase of products after such posting or notification constitutes your acceptance of the revised terms and conditions. We currently have a minimum order value of 1.5M applied to our products.
Carpets & Floors Online / Privacy Statement
We pride ourselves in ensuring that all your details are kept safe & secure. You may at anytime request to be removed from our database and or stop any form of advertising by us such as emails. All details about you are completely secure. Our website uses the most up-to-date encryption technologies to take your personal details. We value your custom and are always happy to hear any comments you might have about our service.
At Carpets & Floors Online we recognise our customer's privacy and as such we will only use the information you give us to process your order and to provide you with the best possible service. We do not sell mailing lists to other companies, nor do we divulge any of your personal details to any other companies or individuals. All your personal details are stored and processed on our secure server.
Data Protection Act 1998
Carpets & Floors Online supports all aspects and requirements of the Data Protection Act of 1998 and will always work within an environment which has full compliance with the "Act". Please help Carpets & Floors Online to keep your records current by notifying us of any changes to your personal details by updating your account or by contacting us via e-mail. To update your account you can log-in and choose "My Account". Please ensure to click "Update Account" when you have made your amendments. At Carpets & Floors Online, information about our customers is an important and integral part of our company, and we are not in the business of selling this information to others.
As you might imagine from a family owned Yorkshire company, great value for money is as important to us as it is to our customers.
We constantly check our prices to ensure that all our customers receive the best possible deal. In the unlikely event you think you’ve found a better like-for-like offer elsewhere - either online or on the high street - tell us, and if it’s genuine, we promise to try and beat or atleast match it.